Tyne Grange

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider logged and investigated individual incidents and accidents. These were analysed and the learning used to help staff maintain safe practice and improve people’s care.

The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services. People’s needs had been assessed on admission and staff used a range of clinical assessment tools to support safe decision‑making.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately. One person said, “Staff always make time to talk to me and check how I’m doing.” Staff felt people living at the home were safe and were confident to raise concerns. A staff member said, “I absolutely would raise concerns and it would be dealt with accordingly.”

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. Where potential risks had been identified, staff developed tailored risk management plans to promote positive risk taking.

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. The provider completed a range of environmental risk assessments and health and safety checks to help maintain a safe environment. People said they felt safe in the building and staff responded quickly when environmental risks were identified.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. People confirmed staff responded quickly when they needed help. Staff also confirmed there were enough staff. Staff said they received regular support. A staff member said, “Every 2 to 3 months we have supervision, but we can ask whenever we want.”

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly. The home was clean and well-maintained throughout. A person said, “It’s always clean and tidy, staff are always keeping on top of things.”

The provider made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened. Medicines were manager safely. Staff supported people to understand their medicines, and medicines associated risks were clearly identified with protective measures in place.