Tyne Grange

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment were effective by assessing and regularly reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed on admission and continually reviewed and updated during multi-disciplinary team (MDT) meetings. People and professionals contributed to assessments and staff considered people’s histories, cultural backgrounds, and personal goals when assessing needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans were personalised to each individual and included strategies to meet people’s specific care needs and preferences. Staff followed best practice guidelines to support people safely. Staff supported people with eating and drinking based on their needs and choices.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. MDT input ensured changes in people’s needs were escalated and actioned promptly. Staff described positive team working to ensure people received consistent care. A staff member said, “Teamwork is really good.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff helped people develop healthier eating routines and engage in physical and social activities to improve wellbeing. People had regular health checks with a range of professionals, including the provider’s in-house health professionals and external professionals. A staff member said, “We get the support we need from the Therapy team.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Outcome monitoring was embedded in daily practice and the findings used to adapt to changes in people’s needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People who had capacity were supported to give valid consent before receiving any care. Where people lacked capacity, decisions were made in their best interests with involvement from families, social workers, GPs and other professionals.