Our current view of the service
Updated
6 September 2024
We carried out this announced on-site inspection on 2 April 2025. An off-site inspection to cover the clinical aspects of the service was carried out on 9 June 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in the London Borough of Brent and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms.At the time of our inspection, there was a total of 7 staff, of which there were 3 dentists, 1 visiting implant dentist, 1 qualified dental nurse, 1 trainee dental nurse and 1 dental hygienist. We gathered feedback from staff and spoke to a range of staff during our inspection, including the principal dentist, the qualified dental nurse, who also carried out practice management duties, and the trainee dental nurse.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of the service
Updated
6 September 2024
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “A very professional and knowledgeable practice.”; “The level of care and expertise from the staff was outstanding.” and “From the moment I walked in, the staff were incredibly friendly and welcoming.”
Patients commented positively about the standards of cleanliness. One patient told us, “The dental practice is clean and modern, which instantly put me at ease.” Another patient said, “The clinic itself is beautifully designed, clean, and relaxing, which added to the overall experience.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient said, “[The dentist] always takes the time to thoroughly explain my treatment options and answer all my questions, ensuring I feel comfortable and informed. The procedures I've had were quick, pain-free, and the aftercare instructions were clear.” Another patient told us: “My treatment was explained thoroughly, and I felt well-informed at every step. The results exceeded my expectations, and I truly appreciate the attention to detail and personalised approach.”
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.