Edgbaston Wellness and MediSpa

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This key question has been rated as Good. We assessed all quality statements in the responsive key question. The provider was responsive to people’s needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The service understood the diverse health and care needs of people and their local communities.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Staff involved people in decisions about their medicines and helped them understand how to manage their medicines safely. People were told who to contact if their condition did not improve or they experienced any unexpected symptoms.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support.

We saw a complaint process was in place and there had been no complaints in the last year.

The service made sure that people could access the care, support and treatment they needed when they needed it.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were supported to choose appropriate treatments. For example, the options of the type of medicines available were discussed with patients.