Edgbaston Wellness and MediSpa

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This key question has been rated as Good. We assessed all quality statements in the caring key question. Staff treated people with kindness, respect and compassion.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s culture and unique backgrounds and protected characteristics.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The service listened to and understood people’s needs, views and wishes.

The service supported staff to develop in their roles. Staff had received appraisals in the last 2 years and there were plans to ensure annual reviews were held moving forward. However, although staff said they were supported in their roles, not all staff felt supported by managers. Following our assessment, we were provided with evidence of staff surveys carried out in 2024 and 2025 and actions were taken as a result.