About the service
Twyford House is a residential care home providing personal care to up to 70 people. The service provides support generally to older people. At the time of our inspection there were 51 people using the service. The service is a purpose-built building which accommodates people over four living units.
People’s experience of using this service and what we found
People told us they felt safe living at Twyford House. Systems were in place to identify and report any care concerns. People’s health was promoted by the safe and timely administration of medication. The building was clean and hygienic throughout and was well maintained.
Staff received the training and supervision they needed to carry out their roles. People had prompt access to health services when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt cared for and had their privacy and dignity respected.
Care plans were person-centred and up-to-date. People had access to a variety of meaningful activities.
The management team understood their responsibilities, sought to gain the views of people and their relatives and regularly checked the quality of care within the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 August 2020 and this is the first inspection.
Why we inspected
This was a planned inspection to give the service its first rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.