• Care Home
  • Care home

Twyford House

Overall: Good read more about inspection ratings

Richard Woodcock Way, Alsager, Stoke-On-Trent, ST7 2FD (01270) 323443

Provided and run by:
Lovett Care Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Twyford House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Twyford House, you can give feedback on this service.

26 September 2022

During an inspection looking at part of the service

About the service

Twyford House is a residential care home providing personal care to up to 70 people. The service provides support generally to older people. At the time of our inspection there were 51 people using the service. The service is a purpose-built building which accommodates people over four living units.

People’s experience of using this service and what we found

People told us they felt safe living at Twyford House. Systems were in place to identify and report any care concerns. People’s health was promoted by the safe and timely administration of medication. The building was clean and hygienic throughout and was well maintained.

Staff received the training and supervision they needed to carry out their roles. People had prompt access to health services when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt cared for and had their privacy and dignity respected.

Care plans were person-centred and up-to-date. People had access to a variety of meaningful activities.

The management team understood their responsibilities, sought to gain the views of people and their relatives and regularly checked the quality of care within the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 August 2020 and this is the first inspection.

Why we inspected

This was a planned inspection to give the service its first rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.