• Care Home
  • Care home

Twyford House

Overall: Good read more about inspection ratings

Richard Woodcock Way, Alsager, Stoke-On-Trent, ST7 2FD (01270) 323443

Provided and run by:
Lovett Care Limited

Latest inspection summary

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Background to this inspection

Updated 4 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one Inspector.

Twyford House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Twyford House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information about the service since it was registered. We sought feedback form the local authority and other professionals who work with the service. We used the information the provider sent to us on the provider information return (PIR). This is information providers are required to send to us annually with key information about their service, what they do well, and improvements they plan to make. We used all this to plan our inspection.

During the inspection

We spoke with 7 people who lived at the service and 5 relatives about their experience of the care provided. We spoke with 12 members of staff including the area manager, quality lead. registered manager, deputy manager, administrator, team leader, care staff and ancillary staff. A variety of records relating to the management of the service, including policies and procedures were reviewed. This included seven people's care records and multiple medication records. We looked at four staff files in relation to recruitment.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Overall inspection


Updated 4 November 2022

About the service

Twyford House is a residential care home providing personal care to up to 70 people. The service provides support generally to older people. At the time of our inspection there were 51 people using the service. The service is a purpose-built building which accommodates people over four living units.

People’s experience of using this service and what we found

People told us they felt safe living at Twyford House. Systems were in place to identify and report any care concerns. People’s health was promoted by the safe and timely administration of medication. The building was clean and hygienic throughout and was well maintained.

Staff received the training and supervision they needed to carry out their roles. People had prompt access to health services when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt cared for and had their privacy and dignity respected.

Care plans were person-centred and up-to-date. People had access to a variety of meaningful activities.

The management team understood their responsibilities, sought to gain the views of people and their relatives and regularly checked the quality of care within the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 August 2020 and this is the first inspection.

Why we inspected

This was a planned inspection to give the service its first rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.