The Vale Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 64 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. The management team were knowledgeable and passionate about delivering person centred care and creating an inclusive and welcoming service. The registered manager told us they dedicated time to spend with people, their relatives and the staff team and how this meant they had a visible presence and a clear understanding of day-to-day operations in the service. People and their relatives knew who the registered manager and felt confident they would listen and act if they had any concerns.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. The registered manager ensured staff had information about the providers whistleblowing and safeguarding procedures, these were discussed at induction and staff meetings. Staff understood these procedures and how to report any concerns they had. The provider also asked staff for their feedback, we reviewed the feedback staff had provided and found staff had shared consistently positive experiences about working at The Vale.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. The registered manager and provider demonstrated a good oversight of the service, every aspect of the service was audited with findings analysed for improvement and service development. The registered manager had robust systems in place to manage risk. For example, people’s fluid and nutrition and skin integrity risks were monitored and analysed. In addition to this staff used nationally recognised tools to monitor for any changes in people’s presentation.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. Effective partnership working was in place to support people to access appropriate healthcare. Records confirmed people regularly saw other professionals when needed including GP’s and the Dementia rapid response team. The service hosted events to celebrate occasions that were important to people, such as milestone wedding anniversaries and birthdays, where staff welcomed people’s friends and families. At the time of our assessment the service was busy planning VE (Victory in Europe) day celebrations which people told us they were looking forward too.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.