The Vale Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People had their needs assessed prior to them using the service. This information was clear, and person centred, which supported staff to write care plans and risk assessments. Staff regularly reviewed these, and prompt action was taken when there had been a change in people’s needs. Relatives told us they felt involved in the planning of people’s care, they told us they had been consulted with about people’s care planning and were kept up to date with any changes.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked with external professionals to ensure care and support was consistent. Information was recorded and passed between staff during handovers to ensure staff were up to date with people’s current needs and requirements. A relative spoke positively about the support staff had given a person to settle into the service following their admission to hospital.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Information and guidance provided by healthcare professionals was included in people’s care plans and known by staff. Staff confirmed they were kept up to date with important information which was regularly reviewed and accessible to them. We also found people had been offered information and support with healthier choices to promote their wellbeing, such as support with stopping smoking.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People’s care plans provided staff with clear guidance on how people’s health conditions should be monitored. We reviewed people’s monitoring records and could see staff had taken appropriate action when a person’s health had declined.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People had mental capacity assessments and best interest decisions in place when relevant. These had involved people who had the legal authority to do so on behalf of the person where appropriate. We reviewed mental capacity assessments and best interest decisions in place and found they had been completed in line with best practice. Staff had received training on the Mental Capacity Act 2005 and were knowledgeable on how to support people in line with the act. We also found the service had made appropriate Deprivation of Liberty Safeguards (DoLS) applications, where people were deprived of their liberty, people were supported in line with their agreed plans.