MJ Home Care Staffing Limited

MJ Home Care Staffing Limited provides personal care and support to people living in their own homes. It provides a service to older people and younger adults who may have a range of needs arising from dementia, learning disabilities or autistic spectrum disorder, mental health, physical disability and sensory impairment.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of our inspection 133 people were receiving the regulated activity personal care. This included 3 people who were residing in supported living.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

This was a targeted inspection that considered the areas of staffing and recruitment. Based on our inspection we found the service had safe systems of staffing and recruitment to meet people’s needs.

The service had thorough systems in place to recruit staff safely. Systems were in place to provide enough appropriately skilled staff to support people’s changing needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 06 September 2022).

Why we inspected

We undertook this targeted inspection to check on a specific concern we had about staffing and recruitment. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this report.

The overall rating for the service has not changed following this targeted inspection and remains good.

We use targeted inspections to follow up on Warning Notices or to check concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

MJ Home Care Staffing Limited provides personal care and support to people living in their own homes. It provides a service to older people and younger adults who may have a range of needs arising from dementia, learning disabilities or autistic spectrum disorder, mental health, physical disability and sensory impairment. Some people using the service were living in supported living houses.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of our inspection 68 people were receiving the regulated activity personal care. This included four people with a learning disability and mental health needs who were living within supported living houses.

People’s experience of using this service and what we found

Medication was mostly managed safely. In one person’s medication file we noted a discrepancy in the stock check that had been completed that day. The management team were made aware and addressed the issue found.

Staff were mostly recruited safely. In one staff file, we noted some gaps in employment history. The management team were made aware and addressed the issue found. The service had enough appropriately skilled staff to meet people’s needs and keep them safe.

We received mixed feedback from people who used the service and relatives. The provider and registered manager were aware and told us that they continued to work with people and relatives to address the concerns.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

People's care needs, and risks were assessed; and care plans detailed how people's needs would be met and actions to minimise identified risks.

Incidents and accidents were reported, and the registered manager reviewed them and took actions to reduce a repeat of such incidents.

Infection control procedures and measures were in place to protect the person from infection control risks associated with COVID-19.

People consented to their care before it was delivered. Staff and the provider understood their responsibilities to act within the Mental Capacity Act 2005.

Quality checks monitored the care and support provided to people so that improvements to the service were made when deficiencies were found.

The staff, registered manager and service manager were open and transparent throughout our inspection. The registered manager and service manager acted efficiently on queries and feedback throughout the inspection.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Based on our review, the service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The support people received was person centred. People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Within one of the supported living services, we observed kind, relaxed, compassionate and caring interactions between one person and staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.