Hollyfield House Also known as Your Healthcare Domiciliary Care Agency

Updated 21 July 2025

This assessment took place between 12 August and 19 August 2025. Hollyfield House is a reablement service. The service specialises in providing short term personal care to people living in their own homes following a discharge from hospital. Some people may also be referred to the service by local healthcare partners to avoid a hospital admission. At the time of this assessment, 13 people were using the service.

The last rating for the service was good (published 22 August 2018). This assessment was carried out due to the length of time since our last rating. The rating remains good.

The provider had used learning and good practice to support people to live in safety at home. Staff knew how to safeguard people and keep them safe. They understood safety risks posed to people and how these should be managed to reduce the risk of injury or harm to them. People were supported by staff who were able to meet their needs. This was because they were provided with regular and relevant training to help them do so. Staff were well supported by managers to continuously improve and develop in their role. Recruitment practice was safe and only suitable staff were employed by the service. People were supported to have choice and control and regain and maintain independence with the tasks of daily living. Staff were supported to make sure people were not subjected to unfair or discriminatory behaviours or practices.

Updated 21 July 2025

People spoke positively about the care and support they received from staff. One person told us, “The ladies I have are lovely. They never rush me, and they are very helpful.” Another person said, “I thought the carers were really nice. I liked them all very much.” People received safe care and support from staff. They were supported to stay safe when doing the things that mattered to them. Staff understood people’s needs well. They were skilled and experienced and worked well together to make sure people’s needs were consistently met. People were listened to and had choice and control about how their care and support was provided. People were encouraged to regain and maintain their confidence and ability in undertaking the tasks of daily living. People received fair and equal treatment. Staff understood people’s rights and how these should be met.