We carried out a review of the data available to us about Galilee Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Galilee Care, you can give feedback on this service.
People’s experience of using this service and what we found
Feedback from relatives was positive. One relative commented, ‘I am happy with them.’
There was enough staff to support people and people told us staff arrived on time. Staff knew how to support people safely where there were risks from health conditions or where equipment such as hoists were used.
Care plans contained detailed risk assessments. Risks to people’s health and wellbeing were assessed and risks mitigated. Environmental assessments were also in place, which identified and reduced any environmental risks to people and staff.
People were protected from the risk of abuse. Robust recruitment processes were in place. This prevented unsuitable staff from working with people. Staff were skilled in carrying out their roles. The registered manager ensured staff were appropriately trained.
People told us they felt at ease with staff. People were cared for by staff who treated them with care, kindness, dignity and respect. Staff were committed to providing person centred care and respected people’s individual preferences.
People’s needs were assessed prior to receiving a service including their protected characteristics under the Equalities Act 2010.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. For example, Staff had the information they needed to support people to make choices. Staff knew people had the right to make unwise decisions if this was their preference.
Staff and relatives told us that the service was well managed. The service worked in partnership with other organisations to improve outcomes for people where this was needed. The registered manager had oversight of staff performance. Spot checks were undertaken to ensure staff were following correct procedures and practices.
The service had an effective system in place to assess, monitor and improve the quality and safety of the services provided. Staff told us they were kept informed about any changes to their role. Staff and people told us the registered manager was approachable and listened to their ideas and suggestions.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 August 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time since the service registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.