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Archived: Lovedean Homecare Good

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 1 June 2016

This was an unannounced inspection carried out on the 13 and 14 April 2016.

Lovedean Homecare is a domiciliary care agency registered to provide personal care and support to people who live in their own home. At the time of our inspection, there were 27 people using the service.

The provider had safeguarding policies and procedures in place. All staff received safeguarding adults and children training to raise awareness of how to recognise signs of potential abuse and poor practice and what actions they would need to take. Staff were confident in their knowledge and understanding of abuse.

People were protected from the risk of harm because risks to people were assessed and the provider had put steps in place to minimise them.

People received flexible and responsive care because they were supported by sufficient numbers of staff.

People received their medicines at appropriate times and accurate records were maintained.

People and relatives felt listened to by staff and said their requests were acted upon in a timely manner.

People felt that staff treated them with dignity and respect.

People and relatives were involved in the development of care plans and were able to express how they preferred to received care.

Staff were supportive in helping people to maintain their independence as far as was practicable.

Processes for recruiting staff were safe and thorough to ensure staff were suitable for their role. People's needs were understood and met by the right amount of skilled and experienced staff.

Staff were supported by the provider. Supervision and appraisal sessions were regularly completed to reflect on good practice and areas of improvement.

The provider had robust quality assurance and data management systems in place to ensure quality of service provision.

Inspection areas

Safe

Good

Updated 1 June 2016

The service was safe.

People were protected from harm. People had confidence in the service they received and felt safe and secure. Risks to the health, safety and well-being of people were assessed and encouraged people to remain as independent as possible while remaining safe.

Staff had the knowledge, skills and time to care for people safely and consistently.

There were safe and robust recruitment procedures to help ensure that people received their support from staff of suitable character.

The provider had good systems in place to safely support people with the management of their medicines.

Effective

Good

Updated 1 June 2016

The service was effective.

People and their relatives were happy they were receiving their service from skilled carers.

Staff were supported because they received regular supervisions and training opportunities.

The provider was knowledgeable about what was required of them to work within the legal framework of the Mental Capacity Act (2005). Staff were aware of when they needed to obtain consent from people.

Staff knew how to meet people's nutritional and hydration needs.

Caring

Good

Updated 1 June 2016

The service was caring

People were treated with dignity and respect.

People's privacy was upheld at all times.

People's view and opinions were listened to.

People were supported to maintain their independence.

Responsive

Good

Updated 1 June 2016

The service was outstanding in the way it responded to people's changing needs.

People received a personalised service that was flexible, proactive and planned in partnership with them.

People's care was kept under continual review and the service responded to people's individual needs. The provider was flexible and changed visit times at short notice to reflect people's preference and needs.

People were actively encouraged to give their views and raise concerns because the provider viewed all feedback received as part of driving service improvement.

Well-led

Good

Updated 1 June 2016

The service was well led.

Audits were carried out effectively.

The management team was available to support people, relatives and staff at any time.

Staff were happy working for the provider.