The Care Quality Commission
  • Hospital
  • Independent hospital

The Rostra Clinic

Overall: Requires improvement read more about inspection ratings

26 Bridge Street, Penistone, Sheffield, South Yorkshire, S36 6AJ

Provided and run by:
Rostra Healthcare Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment of Surgery

We assessed the Barnsley service on 4 September 2025 as it had not been previously assessed. Our on-site assessment was short-term announced. We assessed 33 quality statements from the safe, effective, caring, responsive and well led key questions to inform the rating.

During this assessment we spoke to the manager and company founder; a consultant nurse and healthcare assistant (HCA) as well as service users. We reviewed eight care records, latest policies and all other available documentation.

At this assessment we identified breaches of regulations in relation to safe care and treatment, premises and equipment, and good governance. The service had made no improvements since the last inspection and only partially met one previous breach.

During an assessment of the hospital overall

The Rostra Clinic is a subsidiary of Rostra Healthcare Limited and provides treatment of symptomatic varicose veins.

The service provides specialist advice, diagnosis, treatment and aftercare so service users can make an informed choice about the best treatment for their varicose veins. Service users could be privately referred to the clinic following consultation with consultant vascular surgeons for surgery to their varicose veins under local anaesthetic. They could also self-refer themselves to the service.

The Rostra Clinic (Barnsley) is an independent provider registered to provide the following regulated activities:

• Treatment of disease, disorder or injury,

• Surgical procedures,

• Diagnostic and screening procedures,

Procedures are day case only and undertaken under local anaesthetic. The service treats a low number of service users yearly. At the time of our assessment the service treated five or six EVLA patients per month. This had significantly reduced from 125-150 patients per month prior to losing an NHS contract.

We last inspected the provider’s Sunderland service in May 2023. We rated it requires improvement overall, including in Safe and Well led. We issued a breach and told the service it must improve governance processes.

19 May 2023

During a routine inspection

We rated this location requires improvement because:

  • Staff completed and updated risk assessments for each service user. However, baseline observations were not routinely monitored to identify potential deterioration.
  • The service level agreement (SLA) with the referring National Health Service (NHS) Trust had not been reviewed to demonstrate robust governance agreement and oversight of the service.
  • The service did not operate effective governance processes. For example, audit practice was not always undertaken to review potential trends and create improvement opportunities.
  • Policies had not consistently been revised to reflect guidance changes and polices were not always version controlled.
  • The service did not instigate regular clinical governance meetings with the referring NHS trust to evidence robust oversight of both parties.
  • Local rules for the safe use of the diode laser had not been reviewed and updated.

However:

  • The service had enough staff to care for service users and keep them safe. Staff had training in key skills, understood how to protect service users from abuse, and managed safety well. The service-controlled infection risk well. Staff kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment and gave service users pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of service users, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
  • Staff treated service users with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to service users, families and carers.
  • The service planned care to meet the needs of local people, took account of service users individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.