The Care Quality Commission
  • Hospital
  • Independent hospital

DaVita (UK) Ltd - Boston Also known as Renal Services (UK) Ltd

Overall: Good read more about inspection ratings

Havenside, Fishtoft Road, Boston, PE21 0AH (020) 7581 3139

Provided and run by:
DaVita (UK) Limited

All Inspections

During an assessment of Dialysis services

On Wednesday 20 May 2026 we carried out an inspection at DaVita (UK) Ltd- Boston inspecting the dialysis service. The service had 15 beds, including 2 side rooms for patients who may be immunocompromised at the unit. We went to all areas of the service including the service areas where the water plant was housed, clinical rooms and storage rooms. We spoke with 6 patients and 1 carer. We reviewed 6 sets of patient records. We spoke with 9 staff which included: nurses, senior leaders, dialysis assistants and administration staff.

We assessed all quality statements across the safe, effective, caring, responsive and well-led key questions and we have used these scores to give the rating.  

During an assessment of the hospital overall

Date of assessment: 20 May 2026. DaVita (UK) Ltd- Boston is operated by DaVita (UK) Limited. The services is part of the DaVita International Group Company. The service is nurse led and provides treatment for patients over the age of 18 years. The service is an independent speciality provider of dialysis treatment. This was the second inspection of the service since its registration with CQC. The service has 15 stations, including 2 side rooms, and was open six days a week. The service offers 3 dialysis shifts per day on Monday, Wednesday and Friday and 2 sessions on Tuesday, Thursday and Saturday. The service does not open on a Sunday. The service is registered with the CQC for the regulated activities treatment of disease, disorder or injury and has been registered since July 2020.

The rating of DaVita (UK) Ltd- Boston was requires improvement at the previous inspection. In our assessment of dialysis services, we found that patients and their families or carers were provided with good care and were supported through their ill health journey.

09 August 2022 and 10 August 2022

During a routine inspection

We carried out an inspection of Renal Services (UK) LTD-Boston using our comprehensive methodology on the 9 and 10 of August 2022. The service had not previously been inspected.

We rated it as requires improvement overall because it was requires improvement in responsive and well led.

  • Staff were not following control of substances hazardous to health risk assessments (COSHH).
  • Effective processes were not in place for identifying, receiving, recording, handling and responding to complaints.
  • Security measures aimed to keep people safe were not being followed.
  • Some medicines were not in date.
  • Shared care was not yet implemented at the service; however leader told us this was driven by the trust and delayed due to the COVID-19 pandemic.
  • Staff on the unit were not able to access the most up to date policies; however, these had been reviewed by senior leaders, most with no significant changes.
  • There were no communication tools in place for patients with communication difficulties.
  • Not all patients had been given their call bells.

However:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people and took account of patients’ individual needs. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.