Greystoke Surgery

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The provider had arrangements to promote people’s privacy. Changes had been made to the layout of the queuing system in reception to promote privacy following suggestions from the PPG. The provider performed better than the national average in the results of the 2026 National GP Patient Survey. This showed people felt listened to and felt they were treated with kindness. For example, 82% of respondents to the survey felt the healthcare professional at their last appointment was good at considering their mental wellbeing, compared to a national average of 75%. Feedback from people to CQC was extremely positive. People described the staff working in the practice as genuinely helpful, kind, and caring. People described that the care was compassionate, and staff took the time to talk through any options that were available to them.

Staff worked collaboratively with staff from other services, such as midwives and district nurses. Throughout our assessment, all staff demonstrated empathy for the people they cared for, and a passion for providing the best service possible. There was a culture of kindness and respect throughout the practice. Staff described ways in which they worked together positively across their teams. A representative from the PPG told us about the compassion they had received in their own care from the practice.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.