- GP practice
Greystoke Surgery
Assessment report published 28 August 2026
Contents
Ratings
Our view of the service
Date of Assessment: 23 June 2026. Greystoke Surgery is a GP practice and delivers services to approximately 11,112 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 97% White, 1% Asian, 1% Mixed, 0.1% Black and 0.4% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 8 decile (8 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the practice, the context the provider was working within and how this impacted delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the practice and sought ways to address any barriers.
The provider had a clear vision and strategy, which considered the needs of the people who used their practice and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the practice to understand their views and experience of the services provided. This included speaking with people using the practice at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2026 National GP Patient Survey, which showed that 98% of people would describe their overall experience of this GP practice as good. This was higher than the national average of 77%. There was an active patient participation group (PPG) who represented the views of people using the provider. Representatives from the PPG described how leaders made positive changes because of feedback.