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Inspection carried out on 4 December 2020

During an inspection looking at part of the service

Lonsdale Mews is care home which provides accommodation and personal care for up to 64 people. At the time of the inspection there were 6 people living at the service.

We found the following examples of good practice.

¿ Robust procedures were in place for all visitors to the service together with information and guidance regarding the risks posed by COVID-19 clearly displayed.

¿ A COVID-19 testing programme was in place for staff and people living in the service. This ensured prompt action could be taken to prevent the spread of the infection if a positive test was returned.

¿ The provider followed government guidance on managing new admissions during the COVID-19 pandemic.

¿ Sufficient stocks of Personal Protective Equipment (PPE) enabled staff to follow safe Infection Prevention and Control (IPC) practice.

¿ A cleaning programme was in place, and the housekeeping team understood the importance of their role. They told us what cleaning products they used for different areas and how they worked to reduce the risk of cross infection.

¿ Staff received COVID-19 IPC training. This provided them with the most up to date guidance and best practice to keep people and themselves as safe as possible from the risk of infection.

¿ People were supported to keep in touch with their relatives in a safe way including those who were receiving end of life care. A secure 'visitors pod' enabled visitors to see their relatives without the need to enter the main building. The 'pod' was sanitized following each visit.