Lonsdale Mews

Updated 12 November 2024

This location is dual registered. Dual registration is when a provider has stated, and is able to evidence, that at least two providers are both responsible for managing the regulated activities at a single location. CQC consider both providers to be severally liable and responsible for the carrying on of the regulated activity, irrespective of any specific arrangements between them. This means that any default or breach by one provider is the responsibility of both providers. The two providers responsible for the location are Care UK Community Partnerships Ltd, and Care UK Care Services Limited. This report should be read in conjunction with the report for Lonsdale Mews 1-19896563193. Date of assessment: 13 November 2024 to 18 December 2024 This assessment was prompted in part by notification of an allegation of abuse. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. Lonsdale Mews is a care home providing accommodation for persons who require nursing or personal care, and treatment of disease, disorder, or injury. Lonsdale Mews can support up to 64 people. The service provides support to people living with physical health needs and conditions such as Dementia. At the time of our assessment there were 58 people using the service. We found two breaches of the legal regulations in relation to consent to care and safeguarding. We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 12 November 2024

People felt safe living in the home with the staff who supported them. People were encouraged to feedback into the service or raise concerns openly with the staff team and they felt staff acted on their feedback. People told us their loved ones could visit whenever they liked. The service provided a range of interesting activities to keep people physically and mentally active. We saw there was enough staff available to support people in a safe way. We saw the home was kept clean and infection, prevention and control practices were in place.

People were treated with kindness and respect and staff respected people’s privacy and dignity. The service cared about and promoted the wellbeing of their staff and staff mostly told us they felt supported and enjoyed their roles. The provider was responsive and taking action to address shortfalls.