Our current view of the service
Updated
3 November 2025
This location is dual registered. Dual registration is when a provider has stated, and is able to evidence, that at least two providers are both responsible for managing the regulated activities at a single location. CQC consider both providers to be severally liable and responsible for the carrying on of the regulated activity, irrespective of any specific arrangements between them. This means that any default or breach by one provider is the responsibility of both providers. The two providers responsible for the location are Care UK Community Partnerships Ltd, and Care UK Care Services Limited. This report should be read in conjunction with the report for Lonsdale Mews 1-19896563193.
Date of assessment: 12 November to 8 December 2025
This assessment was to follow up on 2 previous breaches of legal regulations in relation to consent to care and safeguarding. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
Lonsdale Mews is a care home providing accommodation for persons who require nursing or personal care, and treatment of disease, disorder, or injury. Lonsdale Mews can support up to 64 people. The service provides support to people living with physical health needs and conditions such as Dementia. At the time of our assessment there were 57 people using the service.
People's experience of the service
Updated
3 November 2025
People told us they felt safe, and were happy, living at Lonsdale Mews. One person told us, “I’ve been here for a few years. I think we’re well cared for. It’s a nice place.” Staff members within the care team were observed to be kind, compassionate and friendly, and people responded positively to their approach.
A wide variety of activities were on offer each week. People consistently told us they enjoyed and appreciated the variety offered. One person stated, “There is always something going on.” Staff members in the activities team were observed to be engaging, motivating and upbeat.
The environment was conducive to resident wellbeing, and was comfortable and well-maintained. Communal lounges were bright, spacious and well-furnished. People’s bedrooms were personalised with their own belongings, trinkets, and photographs. The garden was well-maintained and attractively laid out. People reported enjoying time outdoors, both sitting and walking in the garden. The outdoor space contributed to relaxation and wellbeing, and was an important feature of the home’s environment.
People were encouraged to feedback into the service or raise concerns openly with the staff team and they felt staff acted on their feedback.
People told us their loved ones could visit whenever they liked.Feedback from relatives was positive, with one telling us their loved one had, “thrived [at Lonsdale Mews] enjoying the company of other residents and staff.”