Our current view of the service
Updated
22 April 2026
We carried out this announced, on-site inspection on 28 July 2026.
We found the practice had not met all regulations.
The practice did not have effective systems to identify and manage risks including fire safety, sharps safety and medical emergencies.
Recruitment policies reflected current legislation; however, these were not consistently followed.
The leadership and oversight for the day-to-day management of the service needed improvement.
Neem Dental Clinic is in the London Borough of Harrow and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 6 dentists, 5 dental nurses, 1 dental hygienist, and the receptionist. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, one of whom was the principal, 1 dental nurse and the receptionist who was also a qualified dental nurse.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
The provider was not complying with Regulation 12, Safe care and treatment and Regulation 17, Good governance. Full details of the regulations the provider was not meeting are within the inspection report.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of the service
Updated
22 April 2026
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“I’m really happy with the treatment I received and wouldn’t hesitate to recommend [the dentist] and the practice to anyone looking for a great dentist.”
“Every time I visited, I felt welcomed and looked after.”
“Highly recommend Neem Dental Clinic for anyone looking for a knowledgeable and honest dentist.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “[The dentist] examined my teeth thoroughly and took the time to clearly explain what was causing the issue and what the treatment options were.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. “[The dentist] is always very professional and very helpful, in giving advice about how to best look after my teeth.”
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.