Connect Care Ltd Also known as Regus House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed people’s needs and choices before they started using the service. People and their relatives explained they had met with the registered manager and discussed what they wanted from the service. Their comments included, “[Registered manager] came to assess our needs”, “The agency was able to provide the care we needed immediately” and “[Registered manager] did an assessment, and we were able to contribute our views.”

Staff provided evidence-based care and support. Staff undertook a range of training to help them understand about best practice. The registered manager held meetings with individuals and groups of staff to discuss the service and help them learn about legislation and good practice guidance. A staff member told us, “Training has helped me understand about different situations and how to manage these.”

The provider had systems to enable staff to communicate with each other. A person using the service explained, “Staff work seamlessly and they communicate well with each other.” They always complete a proper handover with each other, so they know what has happened and what is coming up.” Staff told us there were effective systems for sharing information.

Staff monitored people’s health and contacted healthcare professionals when needed. People told us staff supported them to stay safe, healthy and well. A relative explained how 1 person’s health and confidence had improved since the agency started supporting them.

Staff monitored people’s wellbeing. They recorded notes during each visit which included information on the person’s health, mood and wellbeing. The provider checked records to make sure care plans were followed

People consented to their care. People and their relatives told us they were involved in making decisions. They explained staff obtained consent during each visit. People had signed copies of their care plans. The provider had systems to contact people’s representatives and make decisions in their best interests when they lacked the mental capacity to make these.