- Homecare service
Connect Care Ltd Also known as Regus House
Assessment report published 14 November 2025
Contents
Ratings
Our view of the service
Date of assessment: 4 – 6 November 2025.
This service is a domiciliary care agency. It provides personal care to people living in their own homes. The service is also registered to provide care in supported living settings. They had not started operating any supported living settings. The service was registered to provide support to people with a learning disability. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of our assessment, 3 people were using the service. No one had a learning disability.
The service was registered with CQC on 13 August 2020. This was the first assessment of the service.
People using the service were cared for in a safe way. Risks to their safety and wellbeing had been assessed and planned for. There were enough suitable staff who arrived on time and provided good quality care.
Managers met with people and their relatives to assess their needs and create care plans. People were asked for their views. Staff undertook a range of training to help them understand people’s needs and evidence-based care. Staff felt well supported and had opportunities to meet with their manager.
People were supported to do things for themselves when they wanted. Staff supported people to attend appointments and access other services when needed. People’s individual needs were met.
The provider had effective systems for monitoring and improving the quality of the service. People were able to contribute their views and had opportunities to speak with the managers.
People's experience of this service
People using the service and their relatives told us they had a good experience with the agency. They liked the care workers who supported them. They had good relationships with the management team. People felt their needs were well met. They told us they were safe. The agency was reliable. Staff were attentive and responsive to their individual needs. Comments from people included, “I am absolutely happy with my care and the carers”, “They look after me amazingly well” and “The agency has been very good. I could not ask for more.”