Health Finder Pro Head Office

Updated 21 December 2021

Health Finder Pro Ltd headquarters are based at Units 207-208 China Works, 100 Black Prince Road, London, SE1 7SJ. Health Finder Pro Ltd was registered with the CQC on 21 August 2020 to provide the regulated activities of Treatment of Disease, Disorder and Injury; and Transport services, triage and medical advice provided remotely.

Health Finder Pro Ltd provide prisoners access to medical treatment within court settings for the Prison Service and Her Majesty’s Courts and Tribunals Service (HMCTS). Prison Custody Officers are able to contact the service via a secure telephone advice line and speak directly to a Health Finder Pro Doctor if there are any medical concerns regarding a prisoner. The Doctor will provide medical advice which may result in advising an ambulance to be called or the deployment of a paramedic who will undertake a site visit to the court to provide treatment for the prisoner which may include assessment and treatment of an injury; a medical interview to assess, organise and administer a prisoner’s medicine; assessment and treatment for alcohol and drug withdrawal; blood sugar checks for prisoners with diabetes; and assessment and treatment for pain relief requests. In some courts for which Health Finder Pro Ltd provide a service, paramedics may provide video consultations for prisoners.

The service employs a Registered Manager, five doctors, five paramedics, an Operations Manager and three administrative staff.

The service operates from 09:00am to 17:00pm Monday to Friday and 09:00am to 13:00pm on Saturday.

Information about the service can be found at: www.hfproltd.co.uk

How we inspected this service

Prior to our inspection, a ‘Provider Information Return’ was received from the service and reviewed.

During our visit we:

• Spoke with the Chief Executive Officer who was the Registered Manager for the service and staff based at the service headquarters.

• Received written interview responses from a non-clinical staff member of the service.

• Looked at the systems in place for the running of the service.

• Viewed a sample of key policies and procedures.

• Explored how clinical decisions were made.

• Listened to five recorded telephone calls between Prison Custody Officers and a Health Finder Pro Doctor and reviewed five on-site consultation records undertaken by paramedics.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

Is it safe?

Is it effective?

Is it caring?

Is it responsive to people’s needs?

Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 21 December 2021

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Health Finder Pro Ltd as part of our inspection programme of Independent Health Providers. This was the first inspection of this service after the provider had registered with the CQC on 21 August 2020.

Health Finder Pro Ltd provide prisoners access to medical treatment within court settings for the Prison Service and Her Majesty’s Courts and Tribunals Service (HMCTS). Health Finder Pro Ltd exclusively provides this service for all courts in Wales and the North of England. Health Finder Pro Ltd employs five doctors and five paramedics who cover various regions of Wales and the North of England.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the regulated activities: Treatment of disease disorder and injury, and Transport services, triage and medical advice provided remotely.

The Chief Executive Officer is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.

• The service routinely reviewed the effectiveness and appropriateness of the care it provided.

• The service had enough clinical staff with the right qualifications, skills, training and experience to keep patients safe from avoidable harm and to provide the right treatment.

• Systems for the management of stock of equipment carried by the paramedics and medicines stored in Court safes were operating effectively.

• The service involved patients in decisions about their care and treatment and took into account their individual needs.

• The service had ensured staff had appropriate inductions and training to cover the scope of their work.

• Staff stated they worked well together as a team.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care