Doctor Care Anywhere provides consultations with GPs via telephone and video conferencing for both self-funding patients and employees/members of other organisations with whom the service has contracts in place. Self-funding patients either pay a subscription (monthly or annual plans are available) or purchase a one-off consultation each time they use the service. Consultations with employees of corporate clients and members of insurance companies are funded according to the respective terms agreed with each organisation.

Patients can book appointments at a time to suit them, with a doctor of their choice, via a phone app, or online portal, developed by the service. GPs, working remotely, conduct consultations with patients and, where appropriate, issue prescriptions or make referrals to specialists. Patients can access notes of their consultations through the online portal. The portal also allows patients to monitor data about their health and track any symptoms; this information is available to consulting GPs as part of the patient’s medical record.

Doctor Care Anywhere Limited, the provider, registered with CQC In May 2014. The service registered its current location at: 2nd Floor, 13 -15 Bouverie St, Temple, London EC4Y 8DP in August 2019.

How we inspected this service

Before the inspection we gathered and reviewed information from the provider. During this inspection we spoke to the clinical lead, Registered Manager, GPs and members of the management and administration team.

To get to the heart of patients’ experiences of care and treatment, we ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.