We carried out a review of the data available to us about Richmond Manor on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Richmond Manor, you can give feedback on this service.
Richmond Manor is a care home providing personal and nursing care to 30 people aged 65 and over who may be living with dementia, a physical or sensory impairment at the time of the inspection. The service can support up to 69 people.
The home is built over three floors with all bedrooms containing an ensuite wet room. In addition, there were shared lounges on each floor, a cinema room, spa style bathrooms, a hair dressing salon, a café and outdoor garden and courtyard area.
People’s experience of using this service and what we found
People and their relatives spoke positively about the service. One relative told us, “It is a cross between a care home and a hotel. A place where there is an element of freedom and choice. We have not found anywhere better."
People told us they felt safe and the staff were kind and caring. Staff used information recorded in care plans to support them in providing care to meet people's preferences. People and their relatives were involved in the care planning process.
There were enough staff to meet people's needs. People and their relatives told us they found all staff to be caring. One person told us, "Staff are excellent, they do so much. There are plenty of staff around and I am not left waiting if I need help."
Staff had received training and had the skills and knowledge to provide safe care. Trained staff managed medicines safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Effective monitoring systems were in place and these helped develop the service and drive change and improvements.
People told us the management team was approachable and felt confident they would address concerns appropriately.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 June 2020 and this is the first inspection.
Why we inspected
This was a planned inspection as a newly registered service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
We found the following examples of good practice.
• A designated area was available to support safe visits to the home. All visitors were required to complete a health screening form, have their temperature taken and take a COVID-19 lateral flow test upon their arrival. Personal protective equipment (PPE) was provided to visitors to wear during their time at the home.
• Staff had received training on how to wear, put on and take off PPE. The manager and Infection Prevention Control (IPC) lead monitored staff practice and addressed concerns through meetings and individual supervisions.
• Risk assessments had been completed for those who had been identified as high risk and where required amendments had been made to mitigate risk.
• A folder containing information relating to COVID-19 was available to staff and people in the home. This was regularly reviewed and updated to remain accurate and reflective of current government guidelines.