• Care Home
  • Care home

Richmond Manor

Overall: Good read more about inspection ratings

14 Dunstable Street, Ampthill, Bedford, MK45 2JT

Provided and run by:
Hamberley Care 3 Limited

Latest inspection summary

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Background to this inspection

Updated 12 November 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team consisted of two inspectors.

Service and service type

Richmond Manor is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 19 October 2021 and ended on 27 October 2021. We visited the service on 19 October 2021.

What we did before inspection

We reviewed information we had received about the service. We sought feedback from the local authority. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give us key information about the service, what the service does well and improvements which they plan to make. We took this into account when we inspected the service and made judgments in this report.

During the inspection

We spoke with 12 people who used the service and three relatives about their experience of the care provided. We spoke with 11 members of staff including the registered manager, head of operations, quality support lead, nurses, homemakers (care staff), members of the catering department and members of the lifestyle and wellbeing department.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with one professional who regularly visits the service.

Overall inspection

Good

Updated 12 November 2021

About the service

Richmond Manor is a care home providing personal and nursing care to 30 people aged 65 and over who may be living with dementia, a physical or sensory impairment at the time of the inspection. The service can support up to 69 people.

The home is built over three floors with all bedrooms containing an ensuite wet room. In addition, there were shared lounges on each floor, a cinema room, spa style bathrooms, a hair dressing salon, a café and outdoor garden and courtyard area.

People’s experience of using this service and what we found

People and their relatives spoke positively about the service. One relative told us, “It is a cross between a care home and a hotel. A place where there is an element of freedom and choice. We have not found anywhere better."

People told us they felt safe and the staff were kind and caring. Staff used information recorded in care plans to support them in providing care to meet people's preferences. People and their relatives were involved in the care planning process.

There were enough staff to meet people's needs. People and their relatives told us they found all staff to be caring. One person told us, "Staff are excellent, they do so much. There are plenty of staff around and I am not left waiting if I need help."

Staff had received training and had the skills and knowledge to provide safe care. Trained staff managed medicines safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Effective monitoring systems were in place and these helped develop the service and drive change and improvements.

People told us the management team was approachable and felt confident they would address concerns appropriately.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 June 2020 and this is the first inspection.

Why we inspected

This was a planned inspection as a newly registered service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.