About the service
Joghide Home Care Ltd X is a community-based care provider that provides personal care and support to people in their own homes. At the time of our inspection there were 4 people receiving personal care. We inspected the service at the provider’s new address of 46A Newtown Road, Malvern, WR14 1NZ. A notification had been sent into CQC as required by law, informing us of the new address.
People’s experience of using this service and what we found
Staff had received training in how to keep people safe and knew the actions they would take to keep them safe from harm. Risk assessment documentation was in place to show the actions taken to manage and reduce risks to people. The provider had a recruitment process to ensure they had employed suitable staff to support people safely. People received their medicines as prescribed. Staff followed infection control guidance and had access to personal protective equipment.
People were supported by regular staff who had the skills and knowledge to meet people's needs. People were supported to eat a healthy diet and care staff knew people’s specific dietary requirements.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who were kind and caring. People's privacy, dignity and independence were respected by staff.
People's support needs were assessed regularly and planned to ensure they received the support they needed. The provider had a complaints process which people were aware of to share any concerns.
The registered manager completed regular audits to monitor the quality of the service. Quality reviews were carried out to gather information about people’s views. Spot checks and audits were completed to ensure the quality of the service was maintained.
Rating at last inspection
This service was registered with us on 25/02/2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.