17 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with two members of staff including the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. The nominated individual is also the provider and registered manager at the service.
We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at one staff file in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We spoke with one person and three relatives who used the service to obtain their views on the care people received. We also spoke with one health professional.
17 April 2021
About the service
Joghide Home Care Ltd X is a community-based care provider that provides personal care and support to people in their own homes. At the time of our inspection there were 4 people receiving personal care. We inspected the service at the provider’s new address of 46A Newtown Road, Malvern, WR14 1NZ. A notification had been sent into CQC as required by law, informing us of the new address.
People’s experience of using this service and what we found
Staff had received training in how to keep people safe and knew the actions they would take to keep them safe from harm. Risk assessment documentation was in place to show the actions taken to manage and reduce risks to people. The provider had a recruitment process to ensure they had employed suitable staff to support people safely. People received their medicines as prescribed. Staff followed infection control guidance and had access to personal protective equipment.
People were supported by regular staff who had the skills and knowledge to meet people's needs. People were supported to eat a healthy diet and care staff knew people’s specific dietary requirements.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who were kind and caring. People's privacy, dignity and independence were respected by staff.
People's support needs were assessed regularly and planned to ensure they received the support they needed. The provider had a complaints process which people were aware of to share any concerns.
The registered manager completed regular audits to monitor the quality of the service. Quality reviews were carried out to gather information about people’s views. Spot checks and audits were completed to ensure the quality of the service was maintained.
Rating at last inspection
This service was registered with us on 25/02/2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.