We carried out a review of the data available to us about Helping Hands Bury St Edmunds on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Bury St Edmunds, you can give feedback on this service.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us they felt safe using the service. Staff knew how to keep people safe and had received safeguarding training with guidance provided to enable them to report concerns.
People's risks and wellbeing had been assessed. Staff were recruited safely and assessed as suitable for the work they were employed to perform. Staff received induction training, including shadowing more experienced staff. Ongoing training and supervision were provided, including spot checks on staff competency in the areas such as the management of medicines and safe moving and handling of people.
People were supported with food and drink according to their assessed needs. The service worked with other healthcare professionals to ensure people received the care and support they needed.
People received quality care that was personalised to meet their individual needs. People told us staff were caring and kind and treated people with dignity and respect. People told us they were very happy with the care they received.
People's needs and preferences had been assessed and staff knew people well. Staff provided people with emotional and social support as well as personal care. People knew how to raise concerns and complaints and told us these were always responded to quickly.
There were quality assurance systems in place to ensure effective oversight and monitoring of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection This service was registered with us on 04/06/2020 and this is the first inspection.
Why we inspected
The inspection was prompted in part due to the service not having been inspected since registration and concerns received about late and missed calls. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.