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Helping Hands Bury St Edmunds Good

Inspection Summary

Overall summary & rating


Updated 14 September 2021

Helping Hands, Bury St Edmunds is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection there were 35 people using the service, 23 of these were receiving support with personal care.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they felt safe using the service. Staff knew how to keep people safe and had received safeguarding training with guidance provided to enable them to report concerns.

People's risks and wellbeing had been assessed. Staff were recruited safely and assessed as suitable for the work they were employed to perform. Staff received induction training, including shadowing more experienced staff. Ongoing training and supervision were provided, including spot checks on staff competency in the areas such as the management of medicines and safe moving and handling of people.

People were supported with food and drink according to their assessed needs. The service worked with other healthcare professionals to ensure people received the care and support they needed.

People received quality care that was personalised to meet their individual needs. People told us staff were caring and kind and treated people with dignity and respect. People told us they were very happy with the care they received.

People's needs and preferences had been assessed and staff knew people well. Staff provided people with emotional and social support as well as personal care. People knew how to raise concerns and complaints and told us these were always responded to quickly.

There were quality assurance systems in place to ensure effective oversight and monitoring of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection This service was registered with us on 04/06/2020 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to the service not having been inspected since registration and concerns received about late and missed calls. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 14 September 2021

The service was safe.

Details are in our safe findings below.



Updated 14 September 2021

The service was effective.

Details are in our effective findings below.



Updated 14 September 2021

The service was caring.

Details are in our caring findings below.



Updated 14 September 2021

The service was responsive.

Details are in our responsive findings below.



Updated 14 September 2021

The service was well-led.

Details are in our well-Led findings below.