We carried out a review of the data available to us about YourLife (Stow on the Wold) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about YourLife (Stow on the Wold), you can give feedback on this service.
YourLife (Stow on the Wold) service provides care and support to people living in specialist ‘extra care’ housing at Hawkesbury Place. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. The service supported three people with the regulated activity of ‘Personal Care’ at the time of the inspection.
People’s experience of using this service and what we found
People and their relatives were positive about the care they received at the service. People spoke positively about the care staff who supported them. They told us they felt safe when staff visited and were confident that any concerns would be dealt with promptly. The service had employed sufficient numbers of staff to deliver the care and support people required.
Appropriate steps had been taken to minimise and manage risk to people. Where people were supported with medicines, they were supported by staff who had received appropriate training and medicines were managed safely.
Infection prevention measures had been established within the service. Staff had a good understanding of these procedures and people confirmed staff wore protective equipment when visiting people in their homes.
Staff had received training which was appropriate to their role. Staff told us they received regular support from management. Staff told us they could seek advice from the manager. The service communicated and engaged with others such as family members to improve the lives for people who used the service. The manager acted on concerns to ensure people received care which was safe and responsive to their needs. Any concerns or accidents were reported and acted on.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care which had been developed in partnership with them and their representatives. People and relatives told us their opinions had been considered when developing their care plans. Where people were supported with their nutritional needs, they told us staff offered them a choice as to what they would like to eat and took their preferences into account. People’s care had been developed in a manner which maximised their independence.
The manager and provider had developed a variety of quality assurance systems to monitor the overall quality of the service provided to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28/05/2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service had first registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.