Background to this inspection
Updated
24 September 2021
Background to this inspection
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service provides care and support to people living in specialist ‘extra care’ housing at Hawkesbury Place. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.
The service had recently employed a new manager. At the time of the inspection, they were in the process of registering with CQC. Once registered, the manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with two people who used the service and two relatives about their experience of the care provided. We spoke with three members of staff including the provider, manager and care staff.
We reviewed a range of records. This included three people’s care records and medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found.
Updated
24 September 2021
About the service
YourLife (Stow on the Wold) service provides care and support to people living in specialist ‘extra care’ housing at Hawkesbury Place. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. The service supported three people with the regulated activity of ‘Personal Care’ at the time of the inspection.
People’s experience of using this service and what we found
People and their relatives were positive about the care they received at the service. People spoke positively about the care staff who supported them. They told us they felt safe when staff visited and were confident that any concerns would be dealt with promptly. The service had employed sufficient numbers of staff to deliver the care and support people required.
Appropriate steps had been taken to minimise and manage risk to people. Where people were supported with medicines, they were supported by staff who had received appropriate training and medicines were managed safely.
Infection prevention measures had been established within the service. Staff had a good understanding of these procedures and people confirmed staff wore protective equipment when visiting people in their homes.
Staff had received training which was appropriate to their role. Staff told us they received regular support from management. Staff told us they could seek advice from the manager. The service communicated and engaged with others such as family members to improve the lives for people who used the service. The manager acted on concerns to ensure people received care which was safe and responsive to their needs. Any concerns or accidents were reported and acted on.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care which had been developed in partnership with them and their representatives. People and relatives told us their opinions had been considered when developing their care plans. Where people were supported with their nutritional needs, they told us staff offered them a choice as to what they would like to eat and took their preferences into account. People’s care had been developed in a manner which maximised their independence.
The manager and provider had developed a variety of quality assurance systems to monitor the overall quality of the service provided to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28/05/2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service had first registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.