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Inspection Summary

Overall summary & rating


Updated 25 August 2021

Bridgman is a residential care home providing personal and nursing care to 12 people. At the time of the inspection there were six people being supported. The service supports people with mental health conditions.

The care home accommodates ten people in a purpose-built adapted building and two people could live independently in two self-contained annexes, which are in the grounds of the home. The accommodation is all on one level.

People’s experience of using this service and what we found

People received care that was tailored to their needs. People were involved in the planning and delivery of their care. People had support from a team of staff and access to other health and social care professionals. This included an in-house positive behaviour support team who worked alongside the staff.

People received safe care. Staff knew how to keep people safe and free from avoidable harm. Risk assessments were in place. Policies and procedures were in place on keeping people safe, which included the reporting of allegations of abuse. Robust recruitment processes were in place to ensure staff were suitable to work at Bridgman House.

Staff had received training to enable them to support people effectively. This included infection control training so they could keep people safe during the pandemic.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems were in place to monitor the quality and safety of the service and make improvements. This included seeking the views of the people who use the service. Staff felt supported by the provider and the management team.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

This service was registered with us on 2 June 2020 and this is the first full inspection.

Why we inspected

This was a planned inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 August 2021

The service was safe.

Details are in our safe findings below.



Updated 25 August 2021

The service was effective.

Details are in our effective findings below.



Updated 25 August 2021

The service was caring.

Details are in our caring findings below



Updated 25 August 2021

The service was responsive.

Details are in our responsive findings below.



Updated 25 August 2021

The service was well-led.

Details are in our well-Led findings below.