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Choice South Coast (Supported Living) Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 20 April 2018

Choice South Coast (Supported Living) is a domiciliary care service registered to provide personal care. The service provides personal care and support to adults of all ages living in their own homes within the West Sussex area. It provides a service to people with a learning disability who may also have a physical disability and people living with sensory impairment.

Choice South Coast provides care and support to people living in a 'supported living' setting, so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.

The service supports some people on a 24 hour basis and others who may require support with personal care needs at specific times of the day and/or night. At the time of this inspection, three out of a total of 21 people received support with their personal care needs from the agency.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. However the registered manager was not available during our visit.

At the last inspection, the service was rated Good. However, it was Requires Improvements in Effective. At this inspection we found the service remained Good, including Good in Effective.

Why the service is rated Good.

People now received effective care from staff who had the skills and knowledge to meet their needs. Staff meetings, one to one supervision of staff practice and appraisals of performance were now undertaken and meetings documented. Staff without formal care qualifications completed the Care Certificate (a nationally recognised training course for staff new to care). Staff said the Care Certificate training looked at and discussed the Equality and Diversity policy of the company.

People were given the choice of meals, snacks and drinks they enjoyed while maintaining a healthy diet. Staff monitored people's health and well-being and made sure they had access to other healthcare professionals according to their individual needs.

The service remained safe. When asked, people who were able to, told us the service they received was safe. People felt safe with the staff who supported them. Family members gave positive feedback about the staff, the safety of people and how staff related to their loved ones. Comments from relatives included; “Amazing service” and “Wouldn’t want my relative to use anyone else.”

People’s medicines were managed safely. People were protected from abuse because staff knew what action to take if they suspected someone was being abused, mistreated or neglected. People had their needs met by suitable numbers of staff. Staff were recruited safely and checks carried out with the disclosure and barring service (DBS) ensured they were suitable to work with vulnerable adults.

People were enabled and supported to lead fulfilling, independent and active lives. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s equality and diversity was respected and people were supported in the way they wanted to be. People's human rights were protected because the registered manager and staff

Inspection areas

Safe

Good

Updated 20 April 2018

The service remains Good.

Effective

Good

Updated 20 April 2018

The service has improved from Requires Improvement to Good.

People were supported by staff that were trained to meet their needs.

Staff meetings, one to one supervision of staffs practice and appraisals of performance were now undertaken and meetings documented to ensure staff support and competency.

Caring

Good

Updated 20 April 2018

The service remains Good.

Responsive

Good

Updated 20 April 2018

The service remains Good.

Well-led

Good

Updated 20 April 2018

The service remains Good.