Abacus Care & Support

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection since the service was registered. We rated this key question as Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People had their needs fully assessed and the information was used to inform the care plan in relation to what support they required. People and/ or their advocate were fully involved in the process and were able to say how and when they wanted to be supported. This helped people maintain their independence as much as possible and achieve a good quality of life. People’s care was kept under regular review to ensure the care continued to meet their needs. Any changes to people needs would trigger a reassessment, and their care plan adjusted accordingly.

Staff worked in line with evidence-based good practice and standards. For example, if staff were aware of any risks, they reported any concerns to the management team who elevated to relevant professionals and worked in partnership to maintain people’s safety. Care was monitored to help ensure it was the best for the person they were supporting.People’s health needs were met; they had regular health and well-being checks. People were supported to have regular dental checks, eye tests and to attend clinical appointments with consultants and psychiatrists.

Staff worked in partnership with health and social care professionals to help ensure people received seamless care. This included social workers, learning disability teams, GP’s, and people’s advocates. Staff demonstrated they worked well as a team to deliver safe and effective care. When people were receiving support from other professionals, for example, occupational therapists or physiotherapists, there was clear guidance in place to ensure staff were aware of their roles and responsibilities. Staff communicated effectively with other services. Family members were kept informed of any changes to their loved ones.

People were supported to live healthy lives as far as possible. This meant that staff cared for the ‘whole’ person’s care needs. For example, people were supported to make healthy eating choices and maintain healthy lifestyles keeping as active as they were able to be.

People were supported to work towards short-, medium- and longer-term goals. For example, if people required support with some aspects of their personal care initially one of the medium-term goals was to eventually be able to do more of their personal care themselves. The assessment records held information related to people’s health conditions and the provider shared these with health and social care professionals when required.

People were involved as much as they were able in all aspects of their care and support planning. They were asked to sign their care plan if they were able to give consent to their care. Consent was kept under regular review. Staff were aware that people may refuse to sign consent and respected peoples wishes. Staff were aware that people had the right to refuse care or part of their care. Staff told us they always checked with people before supporting them with their care.