We carried out a review of the data available to us about Home Instead Scarborough and Ryedale on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Scarborough and Ryedale, you can give feedback on this service.
Home Instead Scarborough and Ryedale is a domiciliary care agency supporting people with personal care in their own homes. All of the people supported were older people or people living with a dementia. At the time of our inspection 5 people were being supported.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received kind and compassionate care that met their needs. Relatives spoke positively about people’s experience of using the service.
Medicines were managed safely. Risks to people were assessed and addressed. People were safeguarded from abuse. Staffing levels were monitored, and staff safely recruited.
Staff received support through regular training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Care plans were personalised and regularly reviewed. Staff help people to make their voices heard. A clear complaints process was in place to help address any concerns raised.
Good governance systems were in place. People, relatives and staff spoke positively about the culture and values of the service. Feedback was sought and acted on.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27/04/2020 and this was the first inspection.
Why we inspected
This was a planned inspection to give the service a rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.