Home Instead Scarborough and Ryedale

Updated 1 December 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service did not have a registered manager when we inspected. A manager registered with the Care Quality Commission means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 05/11/2021 and ended on 16/11/2021. We visited the office location on 11/11/2021.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We reviewed information we held about the service, including the notifications we had received from the provider. Notifications are reports on changes, events or incidents the provider is legally obliged to send us within required timescales. We reviewed information we had received about the service since the last inspection.

We sought feedback from the local authority and professionals who work with the service. We used all of this information to plan our inspection.

During the inspection

We spoke with one person and six relatives about their experience of the care provided. We spoke with six members of staff, including the nominated individual, the manager and support staff. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included two people's care records and two medication records. A variety of records relating to the management of the service, including policies and procedures, were reviewed.

Updated 1 December 2021

About the service

Home Instead Scarborough and Ryedale is a domiciliary care agency supporting people with personal care in their own homes. All of the people supported were older people or people living with a dementia. At the time of our inspection 5 people were being supported.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received kind and compassionate care that met their needs. Relatives spoke positively about people’s experience of using the service.

Medicines were managed safely. Risks to people were assessed and addressed. People were safeguarded from abuse. Staffing levels were monitored, and staff safely recruited.

Staff received support through regular training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

Care plans were personalised and regularly reviewed. Staff help people to make their voices heard. A clear complaints process was in place to help address any concerns raised.

Good governance systems were in place. People, relatives and staff spoke positively about the culture and values of the service. Feedback was sought and acted on.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 27/04/2020 and this was the first inspection.

Why we inspected

This was a planned inspection to give the service a rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.