South Quay Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This key question was previously rated good. This key question remains good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People experienced a person-centred approach to care planning and regular access to external healthcare professionals, which included, a weekly round by the GP, and regular dentistry and chiropody checks. This meant people were surrounded by a network of support more likely to pick up on developing health and care needs. Communication between the service and other healthcare teams was open and effective.

The registered manager and leadership team ensured staff understood people’s immediate needs and preferences.

The provider had good links with local teams who could help plan for people’s changing needs. The registered manager recognised the need to improve the means by which the service broached conversations with people and their relatives regarding their care when they came to the end of their lives. The registered manager was responsive to feedback and took positive action in this regard during the inspection.