South Quay Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This key question was previously rated good. This key question remains good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People were included in how their care was planned and delivered; their right to choose and their individuality was respected, their rights upheld.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to have choice and control over their care, whether individual aspects of day-to-day personal care, or bigger decisions.

One person’s relative, who previously visited regularly, was less mobile due to an injury. The registered manager recognised this and offered the person a change of room, so they could be on the ground floor and much more easily receive visits from the relative. They said, “The care couldn’t be any better. They saw a problem with me seeing my relative in my room, so moved me to a better location within the home and it’s marvellous.”

People were always treated with patience, compassion and respect. Staff interacted personably with people and clearly understood their personalities, building bonds through rapport and humour. We observed positive, warm and friendly interactions between staff and people on both days of our visit.

One person said, “The care is good here – the staff are lovely.” One relative said, “The atmosphere is lovely and always friendly faces.” People received care and support from a regular team of staff, without reliance on agency staff.

Policies, systems and processes supported people to have the right to have choice and control.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff were supported by a management team who maintained and expected high standards. There were a range of workforce wellbeing initiatives in place. Staff we spoke with enjoyed their roles and were passionate about being able to give high quality care to people.