The Care Quality Commission
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  • Care home

Rosemount Care Home

Overall: Good read more about inspection ratings

Sunningdale, Whitley Bay, NE25 9YF (0191) 251 0856

Provided and run by:
Roseberry Care Centres (England) Ltd

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Date of assessment: 3 and 5 June 2025. We assessed the service to follow up concerns found at our previous inspection visit, where we identified 6 breaches relating to Need for consent, Infection Control Issues, Medicines, Equipment, Premises, Assessment of risk, Good governance, Staffing, Fit and proper persons employed and Duty of Candour.The provider demonstrated improvements that have been made in all these areas.

This service has been in Special Measures since 12 March 2025. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Rosemount Care Home is a home providing accommodation and nursing and personal care to older people, including people who may live with dementia. The service can support up to 60 people. People are accommodated in three units across one building. At the time of inspection 40 people were using the service.

We gathered information from people who used the service, relatives, the registered manager, regional operations manager, nursing staff, care staff, auxiliary staff and external professionals. We looked at 10 people’s medicines records. We looked at all quality statements in Safe, Effective, Caring, Responsive and Well-Led.

At this assessment we found people received safe, effective care from a staff and a leadership team that had worked hard to make improvements across the service.

Risks were regularly assessed and contained person-centred detail regarding how to reduce risks. Medicines management had been improved, although there were still areas of practice that needed further work.

People interacted warmly with staff, who communicated well with them and each other during our inspection.

The provider had made significant environmental improvements, including repainting, new flooring, furnishings and further plans were in place to install a wet room and develop the outdoor spaces.

People who used the service, relatives, staff and external professionals commented on the positive impacts of the registered manager and regional operations manager.

There were sufficient staff to meet people’s needs safely, including when people’s needs changed. Staff were knowledgeable about their needs and preferences. They demonstrated a sound understanding of the risks faced by people.

Advanced care planning, including end of life care planning, needed refinement in terms of record keeping and how the service broached these conversations with families.

Leadership arrangements were clearer and much more open. Links between leaders and external professionals was much improved. Audits, which were significantly lacking during our last inspection, were much improved, and helped ensure standards of care were safe.

The registered manager recognised there was more work to do to ensure records were continually reviewed and improved, and dementia-friendly best practice be considered when refurbishing the outdoor spaces. They were suitably experienced and felt well supported in their role.

During an assessment under our new approach

The assessment was undertaken in response to ongoing concerns from the local authority commissioning and safeguarding adults’ team, relating to care and treatment, the management of safety and risk, and management oversight of the service. Assessment activity started on 22 May 2024 and ended on 12 July 2024. We carried out onsite and offsite assessment. Inspectors visited the home on 22 May and 24 May 2024. Off site assessment activity started on 28 May 2024 and ended on 12 July 2024. During this assessment we looked at 23 quality statements. We gathered information from people using the service, relatives, staff and health and social care professionals. We also spoke with the new manager, who had been in post for 4 weeks at the commencement of the assessment. During this assessment, we found 6 breaches relating to Need for consent, Infection Control Issues, Medicines, Equipment, Premises, Assessment of risk, Good governance, Staffing, Fit and proper persons employed and Duty of Candour. Governance and oversight was not always effective in identifying or addressing areas for improvement. The need for consent was not consistently applied. Medicine care plans, and guidance documents for ‘when required’ medicines were not always up to date or sufficiently detailed. Records were not in place to support the covert administration of medicines. Appropriate standards of cleanliness and hygiene were not always in place to prevent detect, and control the spread of infections within the home, and risks relating to equipment and the environment were not always assessed and mitigated. Duty of candour had not always been completed in line with guidance. Some people were not always at the centre of their care and treatment options and were not always involved in decision making. This had placed people at risk of not having their needs met and posed a risk to the health and wellbeing of service users. However, people's relatives spoke positively about their family member’s experiences of living in Rosemount.

2 February 2022

During an inspection looking at part of the service

Rosemount Care Home is a home providing accommodation and nursing and personal care to older people, including people who may live with dementia. The service can support up to 60 people. People are accommodated in three units across one building. At the time of inspection 56 people were using the service.

We found the following examples of good practice.

The provider kept up to date with regularly changing guidance and reviewed and updated policies accordingly.

The registered manager had reduced agency usage where possible and requested consistent agency staff to retain a continuity of care and lessen the impact on people.

The registered manager demonstrated an awareness of the emotional and physiological impacts of isolation and was taking steps to address these.

The service was clean throughout, with additional cleaning in place for high touch areas. The registered manager had acted promptly on advice from infection prevention and control specialists.

Further information is in the detailed findings below.

12 April 2021

During an inspection looking at part of the service

Rosemount Care Home is a home providing accommodation and nursing and personal care to older people, including people who may live with dementia. The service can support up to 60 people. People are accommodated in three units across one building. At the time of inspection 47 people were using the service.

People’s experience of using this service and what we found

There had been substantial improvements made to the running of the service to ensure people were the main focus of care delivery and they received safe, effective care that met their needs.

Staff knew about safeguarding procedures. There were opportunities for staff to receive training. Staff now worked well with other agencies to ensure people received care and support. Staff said they felt supported by the organisation and were aware of their responsibility to share any concerns about the care provided.

Records provided guidance to ensure people received safe, consistent, person-centred care and support from all staff members. Systems were now in place for all people to receive their medicines in a safe way.

The service supported some people with complex needs. There was evidence of collaborative working and communication with other professionals to help meet people's needs

All people and relatives were complimentary about the care provided by staff. They trusted the staff who supported them. They said staff were kind, caring and supportive of people and their families.

Some people and relatives said communication could be improved. The provider was responsive and had made changes to address people’s feedback and this continued. There were opportunities for people, relatives and staff to give their views about the service. Improvements had been made to involving people in the running of the service and to consult with them.

Improvements had been made to the choice and variety of food to ensure people enjoyed the meals offered to them. Improvements were being made to activities to ensure they were person-centred and of interest to people.

A quality assurance system was in place and it had become more robust to assess the standards of care in the service. The provider had put in place a consistent management team, in the absence of a manager, to ensure the running of the service.

We were assured that the provider was monitoring the use of PPE for effectiveness and people’s safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Information was accessible to involve people in decision making about their lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18/05/2020 and this is the first inspection.

The last rating for the service under the previous provider was rated good, published on 14/06/2018.

Why we inspected

The inspection was prompted in part due to concerns received about staffing, people’s personal and nursing care needs, communication and medicines management. A decision was made for us to inspect and examine those risks. We undertook a focused inspection to review all of the key questions.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We found no evidence during this inspection that people were at risk of harm from these concerns as the provider had taken effective action to mitigate the risks and we were assured was continuing to make improvements to ensure people received safe, effective and person-centred care.

Please see the full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.