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Inspection Summary


Overall summary & rating

Good

Updated 3 June 2021

Rosemount Care Home is a home providing accommodation and nursing and personal care to older people, including people who may live with dementia. The service can support up to 60 people. People are accommodated in three units across one building. At the time of inspection 47 people were using the service.

People’s experience of using this service and what we found

There had been substantial improvements made to the running of the service to ensure people were the main focus of care delivery and they received safe, effective care that met their needs.

Staff knew about safeguarding procedures. There were opportunities for staff to receive training. Staff now worked well with other agencies to ensure people received care and support. Staff said they felt supported by the organisation and were aware of their responsibility to share any concerns about the care provided.

Records provided guidance to ensure people received safe, consistent, person-centred care and support from all staff members. Systems were now in place for all people to receive their medicines in a safe way.

The service supported some people with complex needs. There was evidence of collaborative working and communication with other professionals to help meet people's needs

All people and relatives were complimentary about the care provided by staff. They trusted the staff who supported them. They said staff were kind, caring and supportive of people and their families.

Some people and relatives said communication could be improved. The provider was responsive and had made changes to address people’s feedback and this continued. There were opportunities for people, relatives and staff to give their views about the service. Improvements had been made to involving people in the running of the service and to consult with them.

Improvements had been made to the choice and variety of food to ensure people enjoyed the meals offered to them. Improvements were being made to activities to ensure they were person-centred and of interest to people.

A quality assurance system was in place and it had become more robust to assess the standards of care in the service. The provider had put in place a consistent management team, in the absence of a manager, to ensure the running of the service.

We were assured that the provider was monitoring the use of PPE for effectiveness and people’s safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Information was accessible to involve people in decision making about their lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18/05/2020 and this is the first inspection.

The last rating for the service under the previous provider was rated good, published on 14/06/2018.

Why we inspected

The inspection was prompted in part due to concerns received about staffing, people’s personal and nursing care needs, communication and medicines management. A decision was made for us to inspect and examine those risks. We undertook a focused inspection to review all of the key questions.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We found no evidence during this inspection that people were at risk of harm from these concerns as the provider had taken effective action to mitigate the risks and we were assured was continuing to make improvements to ensure people received safe, effective and person-centred care.

Please see the full report.

Follow up

We will continue to monitor information we re

Inspection areas

Safe

Good

Updated 3 June 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 June 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 June 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 June 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 3 June 2021

The service was not always well-led.

Details are in our well-led findings below.