We carried out a review of the data available to us about Loughborough on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Loughborough, you can give feedback on this service.
Bluewood Loughborough is a domiciliary care service. The service provides personal care to people living in their own homes. At the time of the inspection there were 14 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
People were protected from abuse and risks were assessed so that care and support was provided in a safe way. Staff teams were small so that people had a consistent team who knew them well and understood their needs. Staff always wore personal protective equipment and followed infection control procedures to protect people from the risk of infections.
Staff had the training and support required to meet people’s needs and keep them safe. Managers were approachable and accessible to people and staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care and support was person centred and based on people’s individual needs and preferences. People and relatives praised the staff and said they were competent, kind and respectful. Staff upheld people’s human rights and considered, and respected people’s equality and diversity needs.
There was a registered manager in post. Relevant legal requirements were understood and met, including CQC registration requirements. Quality monitoring processes were effective. The provider sought feedback from people, relatives and staff and took action to improve in response.
This service was registered with us on 23 April 2020 and this is the first inspection.
Why we inspected
This was a planned inspection
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.