Loughborough

Updated 3 December 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector and an expert y experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since they registered with us. We sought feedback from the local authority and professionals who work with the service. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection-

We spoke with six people who used the service and three relatives about their experience of the care provided. We spoke with four members of staff including the registered manager, the clinical coordinator and two care workers.

We reviewed a range of records. This included two people’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 3 December 2021

About the service

Bluewood Loughborough is a domiciliary care service. The service provides personal care to people living in their own homes. At the time of the inspection there were 14 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

People were protected from abuse and risks were assessed so that care and support was provided in a safe way. Staff teams were small so that people had a consistent team who knew them well and understood their needs. Staff always wore personal protective equipment and followed infection control procedures to protect people from the risk of infections.

Staff had the training and support required to meet people’s needs and keep them safe. Managers were approachable and accessible to people and staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care and support was person centred and based on people’s individual needs and preferences. People and relatives praised the staff and said they were competent, kind and respectful. Staff upheld people’s human rights and considered, and respected people’s equality and diversity needs.

There was a registered manager in post. Relevant legal requirements were understood and met, including CQC registration requirements. Quality monitoring processes were effective. The provider sought feedback from people, relatives and staff and took action to improve in response.

This service was registered with us on 23 April 2020 and this is the first inspection.

Why we inspected

This was a planned inspection

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.