Rokewood Court is a residential care home which provides personal care for up to 64 adults and at the time of the inspection 19 people were residing at the service. This included older people, people living with dementia, and people with physical disabilities and health care conditions.
The purpose-built premises comprised three separate units and each person was provided with their own bedroom and en-suite bathroom. There were a range of communal facilities including lounges, dining rooms and kitchenettes, a hairdressing salon, café area and a landscaped garden.
People’s experience of using this service and what we found
People and their relatives complimented the caring and professional approach of the staff team, who were respectful and compassionate. One relative said “We wouldn't hesitate to recommend to anyone else."
We saw warm interactions between people and the staff team during the inspection. Staff were attentive towards people and understood their individual needs.
People and their relatives praised the management and the staff team for providing such safe care during the COVID-19 pandemic. The premises were clean and hygienic.
The provider supported people to maintain contact with their relatives and friends. Visitors were invited to join people for snacks and meals and attend social events, although this open approach was restricted at times due to legislation during the COVID-19 pandemic.
People were offered nutritious and well presented meal choices, along with tasty snacks and fruit salads.
Staff had a clear awareness of how to support people to help to keep them safe. People's care plans contained guidance about any risks to their safety and instruction for staff about how to minimise these risks.
People were supported by staff to access external health care services. A health and social care professional told us staff engaged with them to understand and meet people's complex needs. People received their care from staff with appropriate training and supervision to carry out their roles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People and their relatives were pleased by the way the service was managed, People were cared for by a committed staff team who felt encouraged and appreciated by the management at the service and senior management within the company hierarchy.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 October 2020 and this is the first inspection.
Why we inspected
We carried out this inspection following a routine review of information we held about the service. Our intelligence indicated there may be a higher level of risk at this service due to the length of time it had been registered and not been inspected.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
We will continue to monitor information we receive about the service. If we receive any concerning information we may return to inspect.