Rokewood Court

Updated 5 June 2025

Date of Assessment: 10 June to 20 June 2025.

Rokewood Court is a residential care home that provides personal care and support to older people. The service can accommodate up to 64 people over three separate floors. The top floor specialises in providing care to people living with dementia. At the time of this inspection, 60 people resided at the care home.

We undertook this inspection because the service had experienced high rates of manager turnover in the past four years and was without a registered manager at the time of this inspection. We also received information of concern from the local authority about receiving a higher than expected number of safeguarding referrals relating to the care home in 2024.

This unannounced onsite responsive inspection was conducted by two adult social care inspectors. We reviewed all 15 quality statements related to the 2 key questions, Is the service safe and well-led? For those key questions not inspected, we used the ratings awarded at their last inspection to calculate the overall rating.

Based on the findings of this inspection we continue to rate the service good overall.

This was because the service had made improvements. Although at the time of our inspection there was not a registered manager in post, a new manager [A former registered manager of the service] had been in post since February 2025 when the previous registered manager left. The new manager has now submitted an application to register with us, which we are currently assessing. The service also has two deputy managers who support the new manager to run the care home and be in day-to-day charge in their absence. Furthermore, despite a spike in the number of injuries due to falls in 2024 the service had significantly reduced the occurrence of such incidents in the last 6 months. This is because they had successfully used an evidenced-based screening tool to analyse why serious injuries from falls and pressures sore wounds were occurring and taken appropriate steps to reduce the risk. This included, increasing the number of permanent care staff who worked on the floors where people were at higher risk of falling and developing pressure wounds, Recruiting more permanent staff to reduce the number of agency staff they used to cover staff shortages. Ensuring all staff received additional falls and pressure sore prevention and management training.

People who lived at the care home were kept safe. Staff treated people with kindness and compassion. Staff understood and managed risks well. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff recruitment practices were safe. Staff were valued, supported, and received all the relevant training they needed to perform their roles and responsibilities well. Infection risks were safely managed. People received their medicines safely and as prescribed.

Managers and staff had a shared vision and culture based on listening, learning and trust. Managers were visible, knowledgeable and supportive of staff, helping them develop in their roles. Staff felt supported to give feedback and were treated equally and fairly. Staff understood their roles and responsibilities. The service had a good learning culture of improvement and inclusivity which had led to people experiencing positive outcomes. The service had established quality and safety monitoring systems which were operated effectively. Managers investigated accidents and incidents thoroughly. The service fostered a positive culture where people felt they could speak up and have their voices heard and acted upon. Records were well-maintained. Managers and staff worked in close partnership with external community health and social care professionals and bodies to deliver the best possible care and support to people living in the care home.

Updated 5 June 2025

During our inspection, we received in-person verbal or written email feedback from 7 people living at the care home, 7 visiting relatives and 3 external health and social care professionals. We also spoke to various leaders and staff who worked for the provider including, the service’s new interim manager, a deputy manager, the regional head of care and quality, a team leader and 4 care staff, an administrator and a maintenance person.

People were positive about the quality of the care provided at the service. People said they were contented living there and described the culture within the care home as open, friendly and welcoming. People said staff always treated them with respect and kindness, and made sure any personal care was provided sensitively, preserving their privacy and dignity. Typical comments we received included, “The staff are all wonderful,” “They [staff] treat me extremely well at the home. We’re looked after well here” and “The best thing about the home is the staff. They are all so kind and caring.”

This was confirmed by relatives and external care professionals who all expressed being equally happy with the standard of care and support their family members or clients received at the care home. Typical feedback included, “The quality of care my [family member] receives here has been really good,” “The staff that I speak to are always polite, helpful and caring, and seem to have a good understanding of my client’s needs. People feel at home living at Rokewood Court” and “Residents are happy in their environment and are in receipt of impeccable care and attention from managers and staff living at the care home.”

People’s safety was prioritised and staff knew how to keep people safe from abuse or harm. People were supported by staff who were skilled and experienced and provided care in line with their choices and preferences.

Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them.