• Care Home
  • Care home

Rokewood Court

Overall: Good read more about inspection ratings

20 Roke Road, Kenley, Surrey, CR8 5DY (020) 3627 0990

Provided and run by:
Kenley Care Services Limited

Latest inspection summary

On this page

Background to this inspection

Updated 1 March 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The team comprised three inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.

Service and service type

Rokewood Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced. We informed the provider of our intention to return on the second day of the inspection. Inspection activity commenced on 15 December 2021 with a visit to the service and concluded on 7 January 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed the information we held in relation to the service, for example notifications about events at the service which the provider is required by law to inform us about. We used all of this information to plan our inspection.

During the inspection

We spoke with two people living at the service and met other people when we spent time on the suites. We observed how staff supported and interacted with people at lunch time, at an activity session and at a celebratory festive supper. We spoke with eight relatives by telephone on 16 December 2021.

We spoke with 15 staff members including the deputy manager, the registered manager, five care assistants including seniors, two team leaders, the head chef, the administrator, the maintenance manager, the activities coordinator, the hospitality supervisor and the home admission advisor. We also spoke with the provider’s care and quality manager and an operations manager.

We reviewed a range of records. This included three people’s care and support plans, four medicine administration records and five staff files which contained documents relating to recruitment, training, supervision and appraisals. We also reviewed records related to the management of the service, which included complaints and compliments, quality monitoring checks, cleaning schedules for the building, accidents and incidents logs and a variety of health and safety records.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We spoke remotely with three people living at the service, who were supported by the activities coordinator to facilitate these discussions using a video enabled device. We also spoke with the deputy manager and received written information from the registered manager. We contacted three local health and social care professionals with knowledge of the service and received a written response from one professional.

Overall inspection


Updated 1 March 2022

About the service

Rokewood Court is a residential care home which provides personal care for up to 64 adults and at the time of the inspection 19 people were residing at the service. This included older people, people living with dementia, and people with physical disabilities and health care conditions.

The purpose-built premises comprised three separate units and each person was provided with their own bedroom and en-suite bathroom. There were a range of communal facilities including lounges, dining rooms and kitchenettes, a hairdressing salon, café area and a landscaped garden.

People’s experience of using this service and what we found

People and their relatives complimented the caring and professional approach of the staff team, who were respectful and compassionate. One relative said “We wouldn't hesitate to recommend to anyone else."

We saw warm interactions between people and the staff team during the inspection. Staff were attentive towards people and understood their individual needs.

People and their relatives praised the management and the staff team for providing such safe care during the COVID-19 pandemic. The premises were clean and hygienic.

The provider supported people to maintain contact with their relatives and friends. Visitors were invited to join people for snacks and meals and attend social events, although this open approach was restricted at times due to legislation during the COVID-19 pandemic.

People were offered nutritious and well presented meal choices, along with tasty snacks and fruit salads.

Staff had a clear awareness of how to support people to help to keep them safe. People's care plans contained guidance about any risks to their safety and instruction for staff about how to minimise these risks.

People were supported by staff to access external health care services. A health and social care professional told us staff engaged with them to understand and meet people's complex needs. People received their care from staff with appropriate training and supervision to carry out their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People and their relatives were pleased by the way the service was managed, People were cared for by a committed staff team who felt encouraged and appreciated by the management at the service and senior management within the company hierarchy.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 9 October 2020 and this is the first inspection.

Why we inspected

We carried out this inspection following a routine review of information we held about the service. Our intelligence indicated there may be a higher level of risk at this service due to the length of time it had been registered and not been inspected.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service. If we receive any concerning information we may return to inspect.