Creative Support - Tameside Personalised Services

Creative Support – Tameside Personalised Services is a supported living service providing personal care to people across Tameside. The service provides support to people with dementia, mental health, older people, people with physical disabilities, autistic people and people with learning disabilities. At the time of our inspection there were 57 people using the service.

The service supports people in multiple settings across Tameside including shared houses and their own individual flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People were supported as individuals by a staff team who knew them well. People were supported with person-centred care and their wishes were respected. Staff supported people to improve their overall health and fitness with healthier eating and increasing their exercise levels.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff supported people with person-centred care. People’s dignity was consistently respected by staff. People’s characteristics and individuality were respected. People were supported and encouraged to engage in activities they enjoyed. Staff were passionate about supporting people to live their lives fully.

Right Culture: There was a positive culture which ran throughout the organisation. Staff at all levels were committed to proving good care to people and felt supported and empowered by leadership. Staff strived to help people achieve more and reach personal goals to improve and enhance their lives. Staff supported and encouraged people to develop and maintain relationships.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The service was last inspected on 18 September 2020. This was a targeted inspection and no rating was given. The service was registered on 6 April 2020 and this is the first comprehensive inspection.

Why we inspected

This inspection was prompted by a review of information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Creative Support Tameside Personalised Services is a supported living service offering care and support to

people. Accommodation is situated throughout Tameside. The service supports people with a learning

disability, autism and mental health needs.

People’s experience of using this service and what we found

We received concerns about how the service was supporting people, and how they responded to complaints and allegations of abuse. During our inspection we visited the main office to speak with the manager and review policies, documents and care records relating specifically to the concerns raised. We also visited one supported living home to see how care was being provided.

We found that people were treated in a caring and sensitive manner. They were involved in day to day decisions about their lives and received care and support in a person-centred manner.

We found complaints were taken seriously and where substantiated appropriate remedial action was taken to ensure that errors would not be repeated.

When allegations of abuse were made, the service ensured protective measures were put into place and reviewed during investigations. The service worked closely with the local authority safeguarding team to ensure full investigations were carried out.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. All the people in the service lived in their own homes in the community and were supported according to tier needs by staff who respected them as individuals. Managers and staff supported people in a person centred way, maximising their independence and assisting them to lead a full life within the local community.

Rating at last inspection

This is a new service and had not previously been inspected.

Why we inspected

We undertook this targeted inspection to follow up on specific concerns which we had received about the service. The inspection was prompted in response to concerns received about staffing, reporting incidents, safeguarding concerns and managing complaints. A decision was made for us to inspect and examine those risks.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We found no evidence during this inspection that people were at risk of harm from these concerns.

Please see the safe, caring and responsive sections of this full report

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.