Background to this inspection
Updated
14 November 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection consisted of 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service provides care and support to people living in 17 ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there were 2 registered managers in post.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.
Inspection activity started on 12 July 2023 and ended on 25 August 2023. We visited the location’s office on 12 July 2023 and 19 July 2023.
What we did before the inspection
We reviewed all the information the provider had sent us since registering. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We also used information gathered as part of monitoring activity that took place on 25 August 2022 to help plan the inspection and inform our judgements. We contacted the local authority for feedback about the service. We used all this information to plan our inspection.
During the inspection
We spoke to 7 people using the service, 7 relatives of people using the service and 9 staff including support workers, team leaders and registered managers. We reviewed care records, staff records, and documentation related to the running of the service.
Updated
14 November 2023
About the service
Creative Support – Tameside Personalised Services is a supported living service providing personal care to people across Tameside. The service provides support to people with dementia, mental health, older people, people with physical disabilities, autistic people and people with learning disabilities. At the time of our inspection there were 57 people using the service.
The service supports people in multiple settings across Tameside including shared houses and their own individual flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: People were supported as individuals by a staff team who knew them well. People were supported with person-centred care and their wishes were respected. Staff supported people to improve their overall health and fitness with healthier eating and increasing their exercise levels.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Staff supported people with person-centred care. People’s dignity was consistently respected by staff. People’s characteristics and individuality were respected. People were supported and encouraged to engage in activities they enjoyed. Staff were passionate about supporting people to live their lives fully.
Right Culture: There was a positive culture which ran throughout the organisation. Staff at all levels were committed to proving good care to people and felt supported and empowered by leadership. Staff strived to help people achieve more and reach personal goals to improve and enhance their lives. Staff supported and encouraged people to develop and maintain relationships.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The service was last inspected on 18 September 2020. This was a targeted inspection and no rating was given. The service was registered on 6 April 2020 and this is the first comprehensive inspection.
Why we inspected
This inspection was prompted by a review of information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.