We carried out a review of the data available to us about Person Centred Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Person Centred Services Limited, you can give feedback on this service.
Person Centred Services Limited is a domiciliary care service. The service provides personal care to adults with a range of support needs including; older people, people with dementia, people with physical disabilities, and people with learning disabilities. At the time of our inspection the service was providing personal care support to 13 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and relatives told us they felt the service was safe. Although some risk assessments needed to be more robust to further reduce risks to people, staff knew people and understood their care needs well. Policies were in place and staff were safely recruited. People received medicines by trained staff. People were protected from infection through staff wearing Personal Protective Equipment (PPE) and lessons were learned when things went wrong.
Audits and quality checks were being completed, however some checks needed to be more robust to ensure outcomes could be monitored. People and staff felt the manager was approachable and were confident issues would be dealt with appropriately. Staff felt supported by the registered manager. There was a person-centred, positive and open culture within the service.
People had care plans which were regularly reviewed. Staff received mandatory training, however, not all staff had received specialised training to be able to support all people using the service. People were supported to have enough food and drink in line with their assessed needs. Staff worked in partnership with other agencies.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People were treated with dignity and respect and their independence was promoted by staff. People contributed to their care planning. People had their care plans in a different format if needed. The registered manager dealt with concerns promptly. People receiving end of life care were supported by suitably trained staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 4 May 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.