Person Centred Services Limited

Updated 15 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector who visited the office location and made telephone calls people using the service, their relatives and staff.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 6 September 2022 and ended on 30 September 2022. We visited the location’s office on 12 September 2022.

What we did before the inspection

We sought feedback from the local authority and used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with four staff, including the registered manager who was also the owner, and three members of care staff. We viewed a range of records including two people’s care records and multiple medication records. We looked at two staff files in relation to recruitment. A variety of records in relation to the management of the service, including policies and procedures were reviewed.

We spoke with three people who were supported by the service and three relatives of people in receipt of care over the telephone after the office visit. We made these calls to find out what people and relatives thought about the quality of the care provided by Person Centred Services Limited.

Updated 15 November 2022

About the service

Person Centred Services Limited is a domiciliary care service. The service provides personal care to adults with a range of support needs including; older people, people with dementia, people with physical disabilities, and people with learning disabilities. At the time of our inspection the service was providing personal care support to 13 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives told us they felt the service was safe. Although some risk assessments needed to be more robust to further reduce risks to people, staff knew people and understood their care needs well. Policies were in place and staff were safely recruited. People received medicines by trained staff. People were protected from infection through staff wearing Personal Protective Equipment (PPE) and lessons were learned when things went wrong.

Audits and quality checks were being completed, however some checks needed to be more robust to ensure outcomes could be monitored. People and staff felt the manager was approachable and were confident issues would be dealt with appropriately. Staff felt supported by the registered manager. There was a person-centred, positive and open culture within the service.

People had care plans which were regularly reviewed. Staff received mandatory training, however, not all staff had received specialised training to be able to support all people using the service. People were supported to have enough food and drink in line with their assessed needs. Staff worked in partnership with other agencies.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were treated with dignity and respect and their independence was promoted by staff. People contributed to their care planning. People had their care plans in a different format if needed. The registered manager dealt with concerns promptly. People receiving end of life care were supported by suitably trained staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 4 May 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.