About the service
Greenfield Court Care is a domiciliary care agency and provides personal care to people living in the local community, as well as in their extra care housing. Within the purpose-built extra care housing there were 55 one or two bedroomed flats and apartments. The service supports older people and younger adults. The service was supporting 68 people of which 53 people were receiving a regulated activity at the time of our inspection.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a responsive service from caring and committed staff who were appropriately trained and supervised. There were enough staff to meet people’s needs and robust recruitment processes were followed.
People were supported with their communication needs and staff demonstrated effective skills in communication. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Staff sought people’s consent before delivering care and respected their choices.
Support plans contained information about people’s needs, preferences and goals, so staff had access to the information they needed to support people. People were supported to be independent and to access activities and facilities in the community. There was a system to ensure any complaints were investigated and responded to.
People were supported with their nutritional and health needs. Staff worked with healthcare professionals and specialists when required. People received their medicines as prescribed.
A effective quality assurance system and policies were in place. Staff told us the management team were approachable. The provider had systems in place to safeguard people from abuse and staff demonstrated an awareness of safety and how to minimise risks.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 March 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service was registered.